Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name

• Contact Data: Email address, phone number (if provided)

• Health Information: Information you provide via forms relating to your health, wellbeing, or suitability for infrared sessions

• Transaction Data: Details of services purchased, subscriptions, and payment confirmations

• Technical Data: IP address, browser type, device information

• Usage Data: Information about how you use our website

How We Collect Your Data

We collect data when you:

• Complete contact or enquiry forms

• Provide health-related information for service suitability

• Purchase services or subscriptions

• Subscribe to emails or personalised content

• Interact with our website
  

How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide customer support

• Assess suitability for infrared sessions

• Deliver and manage bookings and subscriptions

• Provide personalised content and recommendations

• Improve our website and services

• Send relevant communications (where you have opted in)

Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: For health-related data and marketing communications

• Contract: To provide services you purchase

• Legitimate Interests: To improve services and user experience

Important: Health-related data is treated as sensitive information and is only processed with your explicit consent.

Data Sharing

We may share your data with trusted third parties, including:

• Email marketing and automation platforms

• Payment processors

• Website hosting providers

These providers only process your data on our behalf and are required to keep it secure.

We do not sell your personal data.

Data Retention

We retain personal data only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

Health data is retained only for as long as required for service delivery and safety purposes.

Your Data Protection Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time (especially for health data and marketing)

To exercise these rights, contact us using the details below.

Cookies

Our website may use cookies to enhance user experience and analyse website performance. You can manage or disable cookies through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your data, particularly sensitive health information. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Services

We may use third-party tools to support email communication and personalised content. These providers may process your data in accordance with their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

EmberRise
Email: hello@3mberrise.co.uk

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK’s data protection authority (Information Commissioner’s Office).