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Cancellation & Rescheduling
Cancellations
We understand that plans can change; however, as our sessions are limited, cancellations do impact our ability to offer spaces to other guests. To ensure fairness and consistency for everyone our cancellation policy is below:
Cancellation requests must be made at least 48 hours prior to your scheduled booking time.
Bookings cancelled with a minimum of 48 hours’ notice are eligible for either a partial refund (upon request) or rescheduling.
Cancellations made within 24 hours of the booking time are non-refundable, but may be rescheduled upon request by contacting us via email or phone.
Please note that refunds are not processed automatically and must be requested. Once approved, refunds will be confirmed via email.
In the event of weather, mechanical, or staffing issues, a full refund or rescheduling option will be offered.
No-shows without prior notice will result in the full booking fee being retained.
Rescheduling
If you’re unable to attend your booking, we always encourage rescheduling where possible. This allows you to keep your session while helping us manage availability and offer the best experience for all guests.
Rescheduling requests must be made at least 48 hours prior to your scheduled booking time.
Eligible bookings can be rescheduled via your confirmation email or through the website booking system by selecting a new time.
Bookings cancelled with at least 48 hours’ notice may also choose to reschedule instead of receiving a refund.